How businesses use Awaaz on WhatsApp
One shared WhatsApp inbox for your whole team, with AI that helps your team or replies for you. Here is how businesses across India put it to work.
Education
- WhatsApp for coaching institutes and tuition centres
How coaching institutes and tuition centres in India use Awaaz to answer admission enquiries on WhatsApp, share batch timings and fees, send fee reminders and keep parents updated.
- WhatsApp for kids' activity centres, gyms and play schools
How kids' activity centres, gymnastics studios and play schools use Awaaz to book free trial classes on WhatsApp, promote events like birthday parties and workshops, and answer parents' questions about age groups and timings.
- WhatsApp for schools, colleges and universities
How schools, colleges and universities use Awaaz for admission enquiries on WhatsApp, circulars and notices to parents and students, fee reminders and a shared inbox for the office.
Healthcare
- WhatsApp for clinics, hospitals and diagnostic labs
How clinics, hospitals and diagnostic labs in India use Awaaz for WhatsApp appointment requests, test price enquiries, report-ready notices and visit reminders, with a shared inbox for the front desk.
Ecommerce
- WhatsApp for Shopify and D2C brands
How Shopify, WooCommerce and D2C brands in India use Awaaz to send order confirmations, shipping updates and abandoned cart reminders on WhatsApp, confirm cash-on-delivery orders and answer 'where is my order'.
Real estate
- WhatsApp for real estate developers and brokers
How real estate developers, brokers and channel partners in India use Awaaz to answer Click-to-WhatsApp ad leads, qualify buyers by budget and location, share brochures and schedule site visits.
Food and hospitality
- WhatsApp for restaurants, cafes and cloud kitchens
How restaurants, cafes and cloud kitchens use Awaaz to handle table reservation requests on WhatsApp, share the menu and catalog, answer timing and location questions, and send offers to regular customers.
Beauty and wellness
- WhatsApp for salons, spas and clinics for skin and hair
How salons, spas, and skin and hair clinics use Awaaz to handle appointment requests on WhatsApp, answer service prices, send reminders and win back clients with offers.
- WhatsApp for gyms, yoga and fitness studios
How gyms, yoga studios and fitness centres use Awaaz to answer membership price enquiries on WhatsApp, book trial sessions, send renewal reminders and share class schedules.
Travel
- WhatsApp for travel agencies and tour operators
How travel agencies and tour operators in India use Awaaz to answer package enquiries on WhatsApp, collect trip details, share itineraries and send travel updates to groups.
Automotive
- WhatsApp for car dealerships, two-wheeler and EV dealers
How car dealerships, two-wheeler showrooms, EV and EV-charger sellers use Awaaz to answer price and variant enquiries on WhatsApp, book test drives and send service reminders.
Financial services
- WhatsApp for insurance agents, financial advisors and NBFCs
How insurance agents, mutual fund distributors, financial advisors and NBFCs use Awaaz to send renewal and EMI reminders on WhatsApp, answer common policy questions and follow up leads from one shared inbox.
Events
- WhatsApp for events, workshops and webinars
How event organisers, workshop hosts and webinar teams use Awaaz to promote events on WhatsApp, answer registration questions, collect payments and send reminders to registered attendees.
Technology
- WhatsApp OTP and login codes for apps and websites
How apps, SaaS products and websites in India use the Awaaz API to send WhatsApp OTP and login codes, transaction alerts and notifications, with delivery status and webhooks.
Marketing
- Click-to-WhatsApp ads: turn ad clicks into conversations and leads
How businesses use Awaaz with Meta Click-to-WhatsApp ads to answer ad leads instantly with an AI agent, qualify them, track each conversation back to its ad and get a 72-hour free messaging window.
- Instagram DM automation and comment to DM
How brands and creators use Awaaz to bring Instagram DMs into the same inbox as WhatsApp, answer DMs with an AI agent, and automatically DM people who comment a keyword like 'price' on a post.
Trade and distribution
- WhatsApp for B2B distributors, wholesalers and manufacturers
How B2B distributors, wholesalers and manufacturers in India use Awaaz to share product catalogs on WhatsApp, take repeat orders from retailers, send price lists and dispatch updates, and manage a sales team's chats.
Customer support
- WhatsApp customer support with a shared team inbox and AI
How customer support teams use Awaaz as a shared WhatsApp inbox with assignment, internal notes, business hours, an AI agent that answers first and hands off to people, and reports on response times.
Local services
- WhatsApp for home services: AC repair, pest control, cleaning and interiors
How home service businesses such as AC repair, pest control, cleaning, plumbing and interior designers use Awaaz to take service requests on WhatsApp, collect photos and addresses, share quotes and send technician updates.
Non-profit
- WhatsApp for NGOs, communities and clubs
How NGOs, housing societies, clubs and community organisations use Awaaz to send updates to donors, volunteers and members on WhatsApp, answer their questions and manage everything from one shared number.
Small business
- From the WhatsApp Business app to a team inbox, without changing your number
How small businesses in India move from the free WhatsApp Business app to Awaaz without changing their number: keep using the phone app, bring six months of chats, and add a shared inbox, broadcasts, auto-replies and an AI agent.