Use cases · Local services

WhatsApp for home services: AC repair, pest control, cleaning and interiors

Capture service requests with photos and addresses, and keep customers updated until the job is done

How home service businesses such as AC repair, pest control, cleaning, plumbing and interior designers use Awaaz to take service requests on WhatsApp, collect photos and addresses, share quotes and send technician updates.

The problem

Customers describe the problem in voice notes and blurry photos, the address is missing, and the technician calls three times to find the flat. Quotes and follow-ups are lost between the owner's phone and the field team.

How Awaaz helps

  • The AI agent asks for the service needed, the address and a preferred time, and reads the photo the customer sends to understand the problem.
  • The request is assigned to the right coordinator with everything collected.
  • Quotes and visit confirmations are sent from the shared inbox; payment links are coming soon.
  • Customers can call the business on WhatsApp, and calls are logged with the chat.

What it looks like

Customer: AC not cooling [photo]

AI agent: Sorry about the heat! A split AC service visit is ₹499, and gas refilling, if needed, is quoted after inspection. Please share your address and a time that suits you today or tomorrow.

Set it up

  1. Connect your number and list your services and visiting charges.
  2. Turn on the AI agent to collect the service, address and time.
  3. Invite coordinators and assign requests by area.

What changes

  • Every request arrives with an address, time and a photo of the problem.
  • Coordinators assign jobs without phone tag.
  • Customers get updates on the app they use.

Features used

AI agent with image understanding · Assignment by area · Payment links (coming soon) · WhatsApp calling · Shared inbox

Questions

Can customers call us on WhatsApp?
Yes. WhatsApp calls to your business number can be answered from Awaaz, and they show in the chat history.
Can it understand voice notes?
Voice notes are shown to your team in the inbox. The AI agent answers text and images.

Start free trial Try it on your own WhatsApp number, free for 14 days.

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