Use cases · Non-profit
WhatsApp for NGOs, communities and clubs
Keep donors, volunteers and members informed, and answer their questions from one number
How NGOs, housing societies, clubs and community organisations use Awaaz to send updates to donors, volunteers and members on WhatsApp, answer their questions and manage everything from one shared number.
The problem
Updates go out through dozens of WhatsApp groups that nobody moderates, volunteers change every season, and donors' questions about receipts and impact sit unanswered on a coordinator's phone.
How Awaaz helps
- One official number sends updates to donors, volunteers and members, tagged by group, without large WhatsApp groups.
- Replies come to a shared inbox that coordinators work from, with history kept when volunteers change.
- The AI agent answers common questions such as how to donate, 80G receipts and volunteering dates, from your documents.
- Event registrations and reminders run as campaigns.
What it looks like
Customer: Will I get an 80G receipt for my donation?
AI agent: Yes. All donations are eligible for 80G, and your receipt is emailed within 7 days. If you haven't received it, share your donation date and amount and our team will resend it.
Set it up
- Connect your organisation's number and invite coordinators.
- Import donors and volunteers with consent and tags.
- Add your FAQs and documents for the AI agent.
What changes
- Members get updates without noisy groups.
- Questions are answered even when volunteers rotate.
- Consent and opt-outs are recorded.
Features used
Broadcasts by tag · Shared inbox · AI agent · Campaigns · Consent records
Questions
- Is it cheaper than SMS?
- Awaaz plans have no per-message fee. Meta charges its own rates per conversation, and replies within 24 hours of a member's message are free service conversations.
- Can people opt out?
- Yes. Anyone can reply STOP, and they're excluded from future broadcasts automatically.
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