Use cases · Small business
From the WhatsApp Business app to a team inbox, without changing your number
Keep your number and your chats, and add a team inbox, automation and AI on top
How small businesses in India move from the free WhatsApp Business app to Awaaz without changing their number: keep using the phone app, bring six months of chats, and add a shared inbox, broadcasts, auto-replies and an AI agent.
The problem
The WhatsApp Business app works until the business grows: only one phone and a few linked devices, broadcast lists limited to people who saved your number, no shared inbox, no reports and no automation beyond a greeting.
How Awaaz helps
- Connect the number you already use by scanning a code. The WhatsApp Business app keeps working on your phone at the same time.
- Up to six months of chats and your contacts come into Awaaz, so the inbox isn't empty on day one.
- Your whole team answers from a shared inbox, and replies from the phone show up there too.
- Broadcasts reach every opted-in customer, not just those who saved your number.
- Welcome messages, away replies, keyword answers and an AI agent answer customers when you can't.
What it looks like
Customer: Hi, are you open today?
AI agent: Hi! Yes, we're open today until 8 pm. How can we help you?
Set it up
- Sign up for the 7-day free trial; no card needed.
- Choose 'One number, on the WhatsApp Business app' and scan the code.
- Pick what to do first: see your chats, reply to new enquiries automatically, or send order updates.
What changes
- No new number and no lost chats.
- The phone app and the team inbox work together.
- Automation answers customers when nobody can.
Features used
WhatsApp Business app coexistence · Chat history import · Shared inbox · Broadcasts · Workflows and AI agent
Questions
- Will my WhatsApp Business app stop working?
- No. With coexistence, the app keeps working on your phone, and messages from either place show up in both.
- Is this the official WhatsApp API?
- Yes. Awaaz is built on Meta's WhatsApp Business Platform, and the account stays in your business's name.
Start free trial Try it on your own WhatsApp number, free for 14 days.