Use cases · Automotive
WhatsApp for car dealerships, two-wheeler and EV dealers
Book test drives, answer on-road prices and remind owners about service
How car dealerships, two-wheeler showrooms, EV and EV-charger sellers use Awaaz to answer price and variant enquiries on WhatsApp, book test drives and send service reminders.
The problem
Buyers compare on-road prices, variants and offers across dealers on WhatsApp. The dealer who answers first and clearly usually gets the showroom visit. After the sale, service reminders are calls that nobody picks up.
How Awaaz helps
- The AI agent answers variants, on-road prices, offers and charging or mileage questions from your price sheet and brochures.
- Test-drive requests are assigned to a sales executive with the model, location and preferred time.
- Product questions can be answered from your Shopify catalog or price list, with live stock where the store supplies it.
- Service reminders go out as template messages, and the owner books by replying.
What it looks like
Customer: On road price of the ZX electric in Chandigarh?
AI agent: The ZX Electric Long Range is ₹18.9 lakh on-road in Chandigarh, including insurance and registration. This month there's ₹40,000 off with a free home charger. Would you like a test drive?
Customer: Yes, Sunday
AI agent: I'll have our sales team confirm a Sunday test drive. Which area are you in, so they can bring the car to you?
Set it up
- Connect your showroom numbers and add price sheets and brochures.
- Turn on the AI agent and set test drives to be handed to sales.
- Import customers with vehicle and purchase date, and schedule service reminders.
What changes
- Buyers get a clear on-road price in minutes.
- Sales executives receive test drives with details already collected.
- Service reminders arrive where owners actually read them.
Features used
AI agent · Product and price lookup · Test-drive hand-off · Service reminder templates · Multiple numbers
Questions
- Can each showroom have its own number?
- Yes. Connect each showroom's number to one workspace and give each team its own chats.
- Can it answer whether a model is in stock?
- Yes, when your store or product list supplies stock. Otherwise it says the team will confirm.
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