Use cases · Food and hospitality

WhatsApp for restaurants, cafes and cloud kitchens

Take table bookings, share the menu and bring regulars back with offers on WhatsApp

How restaurants, cafes and cloud kitchens use Awaaz to handle table reservation requests on WhatsApp, share the menu and catalog, answer timing and location questions, and send offers to regular customers.

The problem

Guests message for table bookings, menus and party packages at the busiest hours, when nobody can look at the phone. Regulars who loved the place are never told about the weekend special.

How Awaaz helps

  • A welcome menu answers the common questions in one tap: menu, timings, location, party bookings.
  • Your menu can be shared as a WhatsApp catalog, so guests browse dishes and prices inside WhatsApp.
  • The AI agent answers questions about dishes, Jain or vegan options and party packages, and passes booking requests to the manager with date, time and number of guests.
  • Broadcasts send the weekend special or festival menu to opted-in regulars, tagged by preference.
  • A closed message tells late-night guests when you open and how to book.

What it looks like

Customer: Table for 6 tomorrow 8pm?

AI agent: We'd love to host you! I've passed your request for 6 guests tomorrow at 8 pm to our manager, who will confirm shortly. Do you need a high chair or any Jain dishes?

Customer: Jain options please

AI agent: Noted. Our Jain menu includes paneer tikka, dal and three sabzis, and the chef can adapt most pastas.

Set it up

  1. Connect the restaurant's WhatsApp number.
  2. Create the welcome menu and add your catalog.
  3. Teach the AI agent your menu, timings and party packages.
  4. Tag regulars and schedule your first offer broadcast.

What changes

  • Booking requests are captured even during the dinner rush.
  • Guests see the menu and prices without downloading anything.
  • Regulars hear about offers on the app they open every day.

Features used

Welcome menu workflow · WhatsApp catalog · AI agent · Broadcasts to tagged customers · Business hours

Questions

Can customers order food on WhatsApp?
They can browse your catalog and send the items they want; your team confirms the order and payment. Payment links in the chat are coming soon.
Is sending offers allowed on WhatsApp?
Yes, to customers who agreed to hear from you, using marketing templates that WhatsApp approves. Meta charges its own per-message rate for these.

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