Use cases · Ecommerce

WhatsApp for Shopify and D2C brands

Order updates, COD confirmation and abandoned cart reminders on WhatsApp, without writing a single template

How Shopify, WooCommerce and D2C brands in India use Awaaz to send order confirmations, shipping updates and abandoned cart reminders on WhatsApp, confirm cash-on-delivery orders and answer 'where is my order'.

The problem

Cash-on-delivery orders get refused at the door, carts are abandoned, and the support inbox fills with 'where is my order?'. Email updates go unread, SMS feels like spam, and setting up WhatsApp templates for each event is fiddly.

How Awaaz helps

  • Connect your Shopify or WooCommerce store. Awaaz writes the WhatsApp messages for order placed, shipped, cancelled, refunded and abandoned checkout, submits the templates to Meta, and switches each event on once approved.
  • Cash-on-delivery orders get a confirmation message with Confirm and Cancel buttons. The customer's tap updates the order, so fewer unwanted parcels are shipped.
  • An abandoned checkout gets one reminder if no order follows.
  • When a customer asks 'where is my order?', the AI agent looks up the order and its tracking details and answers directly.
  • Broadcasts announce sales and new collections to opted-in customers, and replies land in the same inbox as support.

What it looks like

Business: Hi Rhea, your order #1042 for ₹1,299 is placed. It's cash on delivery: please confirm so we can ship it today. [Confirm] [Cancel]

Customer: Confirm

Customer: When will it reach Pune?

AI agent: Your order #1042 shipped today with BlueDart (AWB 7743 2210). Delivery to Pune usually takes 3 to 4 days.

Set it up

  1. Connect your WhatsApp number and your Shopify or WooCommerce store.
  2. Pick the order updates you want; Awaaz drafts and submits each template to Meta.
  3. Turn on COD confirmation and the abandoned cart reminder.
  4. Switch on the AI agent so order questions are answered from live order data.

What changes

  • Customers confirm COD orders before you ship them.
  • 'Where is my order' is answered without an agent opening the store admin.
  • Templates are written and submitted for you, so you're live without learning Meta's rules.

Features used

Shopify and WooCommerce order updates · COD confirmation buttons · Abandoned cart reminder · AI agent with order lookup · Broadcasts

Questions

Do I need to write WhatsApp templates myself?
No. Awaaz writes each order message, creates the template and submits it to Meta. You can edit the wording before it's submitted.
Does it work with WooCommerce?
Yes, Shopify and WooCommerce are both supported, and other systems can push orders through the API.

Start free trial Try it on your own WhatsApp number, free for 14 days.

More use cases